The ROI calculator for your service processes

Different digitisation measures compete within a company. Decision makers prefer to approve projects and budgets on a data basis. But how can the Return on Investment (ROI) of a Field Service Management solution be calculated?…

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Field Service Management 4.0 and Industrial IoT

Field Service Management or maintenance management is nothing new. For decades, models have been investigated in order to deploy field service technicians as efficiently as possible. But now there are new possibilities. Driven by the…

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Agile Management – The future work trend?

An environment of increasing uncertainty, due to factors such as networking, globalisation and digitisation, is reflected in the increasing complexity of projects. These changes in the environment demand changes in (project) management. The future working…

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Digitalization Quantified

As part of the master program Supply Chain Management and together with the Institute for Production Management at Vienna University of Economics and Business (WU), two students  developed  a  framework  to  measure  the  advantages  of …

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Your FSM guide for excellent service

In the age of Industry 4.0, many companies have focused on networking machines and automating process flows. The human factor has sometimes receded into the background. But only a holistic approach to digitization will make…

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