WorkHeld Up Close: Asset Management

Using the asset management in WorkHeld, you can attach assets directly to work orders as well as individual work steps, and technicians receive detailed information at the same time. Maintenance and service work on the…

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WorkHeld Up Close: Drag & Drop Order Planning

Using the order planning function in WorkHeld you can quickly and easily create projects, assignments and work orders and assign technicians, tools and equipment by drag & drop. Plan your employees and orders conveniently via…

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The key figures for the technical field service

Digitalization has increased the measurability of machine use and operational processes in industrial companies. The use of IoT technologies has made predictive maintenance possible, and a Field Service Management solution (FSM) is used to quantify…

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The ROI calculator for your service processes

Different digitisation measures compete within a company. Decision makers prefer to approve projects and budgets on a data basis. But how can the Return on Investment (ROI) of a Field Service Management solution be calculated?…

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Field Service Management 4.0 and Industrial IoT

Field Service Management or maintenance management is nothing new. For decades, models have been investigated in order to deploy field service technicians as efficiently as possible. But now there are new possibilities. Driven by the…

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Digitalization Quantified

As part of the master program Supply Chain Management and together with the Institute for Production Management at Vienna University of Economics and Business (WU), two students  developed  a  framework  to  measure  the  advantages  of …

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Your FSM guide for excellent service

In the age of Industry 4.0, many companies have focused on networking machines and automating process flows. The human factor has sometimes receded into the background. But only a holistic approach to digitization will make…

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