There is no right answer to the question of how to best digitally transform a field service organization. However, with regard to mobility, there are three use cases that have proven to be profitable. These…
The terms maintenance and service are constantly being used in industry. But what is actually the difference? Is there even one? One thing is certain, both terms refer to the maintenance of machines. In short,…
Different digitisation measures compete within a company. Decision makers prefer to approve projects and budgets on a data basis. But how can the Return on Investment (ROI) of a Field Service Management solution be calculated?…
Field Service Management or maintenance management is nothing new. For decades, models have been investigated in order to deploy field service technicians as efficiently as possible. But now there are new possibilities. Driven by the…
According to Gartner, by 2020, 25% of service organizations will be supported by virtual assistants [1]. The proportion of voice assistants will grow exponentially in the coming years. It remains to be seen how well…
An environment of increasing uncertainty, due to factors such as networking, globalisation and digitisation, is reflected in the increasing complexity of projects. These changes in the environment demand changes in (project) management. The future working…
As part of the master program Supply Chain Management and together with the Institute for Production Management at Vienna University of Economics and Business (WU), two students developed a framework to measure the advantages of …
In the age of Industry 4.0, many companies have focused on networking machines and automating process flows. The human factor has sometimes receded into the background. But only a holistic approach to digitization will make…
WorkHeld is the first field management software with an intelligent voice assistant. Speech is a natural and intuitive form of input, which is not only far superior to classic menu navigation or mask input, but…
For industrial companies, it is a great challenge to send employees to home office and still ensure that they can do their work – this also applies to maintenance. After all, in this sector it…
