According to Gartner, by 2020, 25% of service organizations will be supported by virtual assistants [1]. The proportion of voice assistants will grow exponentially in the coming years. It remains to be seen how well…
An environment of increasing uncertainty, due to factors such as networking, globalisation and digitisation, is reflected in the increasing complexity of projects. These changes in the environment demand changes in (project) management. The future working…
As part of the master program Supply Chain Management and together with the Institute for Production Management at Vienna University of Economics and Business (WU), two students developed a framework to measure the advantages of …
In the age of Industry 4.0, many companies have focused on networking machines and automating process flows. The human factor has sometimes receded into the background. But only a holistic approach to digitization will make…
WorkHeld is the first field management software with an intelligent voice assistant. Speech is a natural and intuitive form of input, which is not only far superior to classic menu navigation or mask input, but…
For industrial companies, it is a great challenge to send employees to home office and still ensure that they can do their work – this also applies to maintenance. After all, in this sector it…
Remote working, teleworking and home offices have rarely been an issue for the industry. However, the current situation shows that sooner or later it will be necessary to shift the planning and order process online and enable remote working. Social Distancing is the order of the day. Rather go for a sustainable solution right away: WorkHeld.
The market volume for Field Service Management solutions (FSM) is 3.6 billion dollars worldwide by 2021 [1]. This means that the digital work management platform for service employees is finally emancipating itself from ERP and…
Assembly, service or maintenance – Technicians are always dependent on checklists and forms. Despite digital job planning, many companies still work with classic forms as PDF or in paper form. The consequences are non-transparent documentation…
Kapsch BusinessCom relies on the platform’s innovative technologies in its cooperation with the workforce management software WorkHeld. These include, above all, an intelligent voice assistant, which, as “Siri for industrial companies”, supports the technicians in…
