Kapsch BusinessCom relies on the platform’s innovative technologies in its cooperation with the workforce management software WorkHeld. These include, above all, an intelligent voice assistant, which, as “Siri for industrial companies”, supports the technicians in their work. The declared goal of the cooperation is to provide the industry in the DACH area with new & innovative solutions.

As a leading digitization partner, Kapsch BusinessCom supports companies in increasing business performance and developing new business models. Through the cooperation with WorkHeld, industrial companies benefit from the proven competencies and consulting services of Kapsch BusinessCom as well as from the industrial know-how and innovative spirit of Tablet Solutions GmbH, the Viennese start-up behind WorkHeld.

With the WorkHeld Voice Assistant smoothly into the industry 4.0

The workforce management software WorkHeld creates a platform for productive order processing of assembly, maintenance and service processes. From order allocation, through documentation, to the signature of the customer. WorkHeld relies on the use of the latest technologies. This includes, among other things, an intelligent voice assistant, which, as “Siri for industrial companies”, supports the technicians in their work. The query and documentation of order information becomes much more efficient with the voice assistant. Working hours, defects and measured values can be recorded or information on the next work step can be called up by voice input.
On customer request, we also develop individual voice functions – so-called “skills”.

In addition, WorkHeld can be adapted to the needs of customers without further development effort. Among other things, there is an individual feature configuration and the possibility of implementing the corporate design and company-specific jargon in the platform. All that is required is a one-day configuration workshop and you are ready to go.

Strong partnership for industrial companies

“By working with Kapsch, we can make our software platform even more attractive for industrial companies by making WorkHeld even easier to implement,” says Benjamin Schwärzler, Tablet Solutions CEO and founder. Kapsch BusinessCom offers extensive support and is available to industrial companies as a competent partner throughout the entire implementation process and in the productive use of the WorkHeld platform.

Curious? Find out if WorkHeld is the right solution for you – contact us now and we will be happy to discuss your requirements with you!